Privacy Policy

Augusta, REALTORS LLC
Privacy Policy for Text and Phone Communications

Effective Date: October 6, 2025
Company: Augusta, REALTORS LLC and affiliated entities, including Maintenance Masters LLC (“we,”“us,” “our”)
Address: 2481 S. Danville Dr., Abilene, TX 79605 *Phone: (325) 829-5375 *Email: concerns@augusta-abilene.com

1. Purpose

This Privacy Policy explains how we collect, use, and protect personal information shared through phone calls, voicemails, and text messages in connection with our real estate sales, property management, and maintenance services. By communicating with us via phone or text, you consent to the practices described below.

2. Information We Collect

We may collect your name, phone number, call or text content, timestamps, voicemail recordings, and property-related information. We do not sell or share this information for unrelated marketing purposes.

3. How We Use the Information

We use communication data to respond to inquiries, manage services, document conversations, confirm appointments, and improve service quality.

4. Recording and Monitoring

Calls may be recorded or monitored for quality assurance, dispute resolution, and compliance. Text logs are retained as business records. By calling or texting us, you consent to these practices.

5. Data Retention

Records are retained as needed for business, legal, or compliance purposes, then securely deleted or anonymized.

6. Security

We employ reasonable safeguards to protect personal information but cannot guarantee complete security of network-transmitted data.

7. Opt-Out or Access Requests

Reply STOP to opt out of non-essential texts. To access or delete stored information, contact concerns@augusta-abilene.com.

8. Legal Basis and Disclosure

We may disclose data when required by law or to service providers under confidentiality agreements.

9. Policy Updates

We may update this policy periodically; the latest version will appear on our website.

10. Contact

Augusta, REALTORS LLC
Attn: Privacy Administrator
2481 S. Danville Dr., Abilene, TX 79605
Email: concerns@augusta-abilene.comPhone: (325) 829-5375